Shelby County Community Services
Support and Hope for all Residents in Need

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Emergency Utility Assistance

If you're struggling to pay your utility bill, the Low-Income Home Energy Assistance Program (LIHEAP) and the Low-Income Household Water Assistance Program (LIHWAP) may be able to help. The Low-Income Household Water Program (LIHWAP) has similar eligibility requirements as LIHEAP. However, you must have applied for LIHEAP in the same program year. Eligible households can receive up to $1000 once per program year for the LIHEAP program.

TO QUALIFY

ONE of the below must also apply to your household:
• At least one household member is 60 years of age or over or;
• At least one household member is 5 years of age or younger;
• At least one household member has a disability or;
• The household has experienced an uncontrollable circumstance*

*Uncontrollable circumstances are provable circumstances that caused an uncontrollable reduction in income and/or an unexpected out-of-pocket expense like job loss, death of spouse, unexpected repair or replacement of a large appliance, or a medical emergency.

TO APPLY

Emergency Utility Assistance applications are accepted by WALK-IN ONLY at 

1188 Minna Place, Memphis, TN 38104
Monday through Thursday 8:00 AM to 4:00 PM

You will need:
• State Issued ID
• Social Security cards for all household members
• Income information for household (i.e. check stubs, award letter)
• Copy of your most recent utility bill

CONTACT US

PHYSICAL ADDRESS
Community Services Agency
1188 Minna Place
Memphis, TN 38104

PHONE
901-222-4200

Scan the QR Code to visit the Shelby County LIHEAP Emergency Utility Assistance website.